1. The consumer must register their warranty within TEN (10) days of purchase of the mattress protector in order for said warranty to be valid. All warranty registrations must be done online, registration by mail or by phone is not a valid option.
2. The MATTRESS Protector must be purchased at the same time and at the same location as the new mattress. Said purchase date and location must be reflected on the customer’s retail proof of purchase.
3. You must follow the care & maintenance guidelines of the MATTRESS protector and the mattress.
4. You must report any stains to THE PLAN ADMINISTRATOR within five (5) days of the date the stain occurred IF YOU ARE UNABLE TO REMOVE THE COVERED STAIN. Failure to comply will void this warranty. CALL 1-800-663-1708. FOR FASTER SERVICE PLEASE HAVE YOUR CUSTOMER RECEIPT AVAILABLE.
5. You must retain this Limited warranty certificate and your original Bill of Sale for both the Mattress protector and Mattress and provide this information to THE PLAN ADMINISTRATOR upon request. The Mattress Protector and mattress must be purchased at the same time otherwise the limited warranty will be void.
6. The term Plan refers to the BedCare™ Plan, and the Plan Owner refers to the purchaser of said Plan 1.0Comfort Exchange Guarantee
Coverage under this Plan provides for a one (1) time replacement mattress under the comfort exchange guarantee subject to the below conditions. Should the retailer offer a comfort guarantee this Plan will apply to the covered mattress for ninety (90) days after the expiry of the retailer’s comfort guarantee subject to the terms herein, should the retailer not offer a comfort guarantee, coverage under this plan will apply to the covered mattress for ninety (90) days from the date of purchase subject to the terms herein:
A. Your mattress must have been delivered and used by you for a minimum of thirty (30) days and your request for replacement must be made within ninety (90) days from the date of purchase or within ninety (90) days of the expiry of the retailer’s sleep comfort guarantee.
B. Your mattress must be exchanged by the same retailer and at the same location as the original mattress was purchased for a replacement mattress that is the same size and of equal or greater value (not including taxes, delivery, or other charges) as the original mattress. The Plan Administrator’s liability under this Plan will be limited to the original purchase price of the mattress, any costs over an above the original purchase price will be the responsibility of the Plan Owner.
C. In the event that the original mattress and the replacement mattress use the same foundation, only the mattress will be exchanged.
D. To be eligible for a comfort exchange the original mattress must be in its original purchase condition without any stains, marks, or damage of any kind, and must be available for inspection at the Plan Administrator’s discretion.
E. The Plan Owner is responsible for payment of any delivery, pick-up or administration costs to facilitate the comfort exchange under this Plan unless covered by the selling retailer. 2.0BedCare™ Plan for Mattresses Coverage under this Plan will be applicable for the term listed below
A. Subject to the terms herein coverage under this Plan with regards to stain protection will be in effect for a period of ten (10) years from the date of purchase of the Mattress Protector.
B. Subject to the terms herein coverage under this Plan against odours will be in effect for three (3) years from the date of purchase of the Mattress Protector.
C. Subject to the terms herein coverage under this Plan against rips, tears, punctures, and burns will be in effect for three (3) years from the date of purchase of the Mattress Protector.
Should the mattress you purchased at the same time as the Mattress Protector become stained from any food or drink normally consumed, or any bodily fluids during the warranty term the Plan Administrator will service the stained area(s) of the mattress providing the Mattress Protector was in place at the time the stain occurred. The service will include providing the customer with professional cleaning remedies and/or products designed for effective spot removal. If the stain persists the Plan Administrator will have the mattress professionally cleaned at no charge to the customer.
The Plan also provides for protection against accidental rips, tears, and burns. Should a covered mattress be ripped, torn or burned subject to the terms below, the Plan Administrator will arrange for an inspection and a repair of the covered mattress.
Should the Plan Administrator be unable to affect a repair subject to the terms herein or to remove a stain, the Plan Administrator will offer a replacement to the Plan Owner subject to the following conditions:
A. Your mattress must be exchanged by the same retailer and at the same location as the original mattress was purchased for a replacement mattress that is the same size and of equal or greater value (not including taxes, delivery, or other charges) as the original mattress. The Plan Administrator’s liability under this Plan will be limited to the original purchase price of the mattress, any costs over an above the original purchase price will be the responsibility of the Plan Owner.
B. In the event that the original mattress and the replacement mattress use the same foundation, only the mattress will be exchanged.
C. The Plan Owner is responsible for payment of any delivery, pick-up or administration costs to facilitate replacement under this Plan unless covered by the selling retailer.
D. Provision of a replacement credit or of a replacement for a covered mattress will fulfill the Plan Administrator’s obligations under this warranty. Warranty exclusions:This Limited Warranty does not cover:
A. Stains or material damage caused by defect in factory materials or workmanship, or defect apparent at the time of delivery;
B. Should the covered Product have a stain that is not warrantable the Plan Administrator reserves the right to refuse service for rips, tears, punctures and burns;
C. Manufacturer recalls;
D. Stains or damage to the material caused by: orange drinks of any nature, felt tip markers;
E. The owner’s failure to use reasonable caution and care to protect the Mattress Protector and/or mattress;
F. Continued abuse or neglect of the Mattress Protector and or mattress;
G. This Plan excludes any damages resulting from infestation of any kind.
H. Stains or damage as a result of failure to follow the manufacturer’s instructions for care of the item;
I. The BedCare™ Plan does not include coverage for stains to the side of a covered mattress;
J. Stains on the Mattress resulting from: dye; bleach, paint, acid or corrosive products; chewing gum; buildup of perspiration and body or hair oils; fading, soiling or damage caused by pets (other than bodily fluids); and use of non-approved cleaning products, nail polish, nail polish remover;
K. Refusal to permit our inspection of the mattress or Mattress Protector;
L. Repairs or cleaning carried out by anyone other than the Plan Administrator’s authorized agent;
M. Use of item(s) in public areas, rental or commercial areas, or for any purpose not intended for such item;
N. Acts of God, weather related damage, natural disaster, war or other hostilities of any kind, fraud or intentional acts arising from illegal activity;
O. Damage covered by any other insurance policy, warranty, or other;
P. Fading or any colour variations to the mattress;
Q. Wear and tear;
R. Shipping costs for reason of fault verification are the Plan Owner’s responsibility;
S. Products used for commercial purposes;
T. Norm al soiling; stains of unknown origin; accumulation or buildup of stains or soil;
U. Mattress Protectors or mattresses in transit or storage;
V. X coded and non-colorfast fabrics;
W. Unauthorized repairs by others;
X. Stains or damage not specifically listed as being covered;
Y. If service under the Plan is provided on-site at your location, a person who has reached the legal age of majority must be present at all times during the service call. Should a unit covered under this Plan require service for a warrantable defect, on site service will only be offered for entitled products within an 80km radius of an authorized service centre. In the case where a product falls outside of this designated radius, it will be the sole responsibility of the Plan Owner to arrange for transportation of the unit to an authorized service centre at their own cost;
Z. The Plan requires that the Mattress Protector be in position and used in accordance with manufacturer guidelines in order to make a claim under this Plan. Should the Mattress Protector not be in position, coverage under this Plan will not apply.
3.0 Additional Conditions:
1. The Plan Administrator and all affiliated companies shall be released from all liability due to: (i) damage to the product, replacement of the product or injury to any person that is not due to the fault of BedCare™, (ii) indirect, consequential, or incidental damages (including damages for lost profits, business interruption and the like).
2. Losses are limited to the current value of the product and will not exceed the original retail value of the item for which the Mattress Protector Warranty is purchased.
3. If no defect is found or the repairs are denied by the Plan Administrator based on the terms and conditions of this Limited Warranty, the owner will be responsible for all costs incurred.
4. This Limited Warranty is non-transferable to a subsequent owner and will not be renewed upon expiration of the coverage term described herein.
5. The Plan Administrator reserves the right to replace the product with a manufacturer refurbished product at its sole discretion.
6. Coverage under this plan is secondary to any existing warranty, including but not limited to any manufacturer warranty, dealer warranty, or distributor warranty.
This plan is administered by W3 Solution and is underwritten by a federally licensed insurance company